Product Reviews Feature #
The reviews feature allows customers to leave feedback and evaluations about the products in your marketplace. This is a valuable tool to increase the store’s credibility and help other buyers in their decision-making process.
Depending on your business strategy, you can enable or disable this option at any time..
Enable or Disable Reviews #
Step by Step:
- Access your store’s admin panel.
- In the side menu, go to:
Marketplace → Marketplace Management. - Locate the option Product Reviews.
- Under Enable reviews, select:
- Yes → enables reviews.
- No → disables reviews.
- Under Requires approval:
- Yes → all new reviews must be approved by the administrator or seller before appearing on the product page.
- Click Save Configuration in the upper-right corner.
Review Management #
Where to approve reviews:
- In the side menu, go to:
Reports → Reviews → Product Reviews. - Locate the desired review and evaluate whether it should be approved.
- In the Status field, select Approve or Disapprove.
- Click Save Review.
After approval, the review will appear at the bottom of the product page.
Best Practices #
- Review periodically: keep moderation active to ensure reviews follow the store’s policies and rules.
- Set up notifications: enable alerts for new reviews and respond quickly.
- Analyze impact: use feedback, including negative comments, to improve products, descriptions, and customer service.
If you need support or have any questions, please contact our team. We are always available to help.